FREQUENTLY ASKED QUESTIONS
Learn more about useful information before booking with us.
Reservations, Payments and Policies
Which credit cards are accepted at the hotel?
We accept all major credit cards.
Do you accept cash payments?
All our hotels operate on a cashless system. To ensure a quick and secure payment process, we accept major credit cards, debit cards, and contactless payments.
How can I purchase a digital gift voucher?
Gift vouchers can be purchased directly on our website. Vouchers can be used for stays, dining experiences, or spa treatments and are delivered digitally.
Is breakfast included in the room rate?
Our rates include both the continental and English breakfast options, which can be enjoyed in the resturant or in your room.
Arrival, Departure & Parking
What are the check-in and check-out times?
Check-in is from 15h00, and check-out is by 11h00. If you require an early check-in or late check-out, please inform us in advance; early check-ins can be secured by booking a room on a pre-registration basis.
Is parking available at the hotel?
We offer secure, complimentary on-site parking for all hotel guests and restaurant visitors.
Room Amenities & Families
Do you offer babysitting services?
Are extra beds or baby cots available in the rooms?
Complimentary cots are available for babies, and extra beds can be provided for children or additional guests at a small daily surcharge.
Do you have interleading rooms for families?
Interleading rooms are available. Please request interleading options at the time of booking to ensure optimal room assignment.
Can the hotel accommodate dietary requirements and special requests?
Dining & Culinary Experiences
Is it necessary to reserve a table at the hotel restaurant?
Hotel Facilities, Pools & Wellness
Does the hotel have a swimming pool?
The hotel features three swimming pools heated year-round between 24°C and 26°C. Two main pools are located at the Cellars and Hohenort buildings, while the Madiba Villa features its own private pool.
Do you have an on-site spa?
Fresh Wellness Spa is located on site, offering a full menu of skin, body, and massage treatments.
Do you have an on-site gym or fitness studio?
We have a fully equipped on-site fitness studio available for guest use.
Is there an on-site hair salon?
Yes, we have a hair salon. Advance bookings are required.
Is complimentary Wi-Fi available at the hotel?
High-speed complimentary Wi-Fi is accessible throughout all guest rooms, suites, and public areas.
Does the hotel have a shop or boutique on site?
The Liz McGrath Collection Boutique is located on site. It showcases curated South African designer apparel, books, jewellery, artwork, and homeware – worldwide shipping is available.
Does the hotel have backup power during power outages?
Generator backup power guarantees uninterrupted electricity and services across the hotel.
Location, Transport & Shuttles
Which is the nearest airport to The Cellars-Hohenort?
Cape Town International Airport (CPT) is the nearest airport, located approximately 25 km (30 minutes) from the hotel.
Where is the hotel located and how do I get there?
The Cellars-Hohenort is located in Cape Town’s historic Constantia Valley wine region.
Address: 93 Brommersvlei Road, Constantia, Cape Town
Do you offer an airport shuttle service?
Private airport transfers can be arranged through our reservations team or front desk at an additional charge.
Do I need my own vehicle to explore the area?
Having your own vehicle is not required. The hotel provides a complimentary daily shuttle service to the V&A Waterfront. Additionally, our we can arrange private transfers, car rentals, and guided day tours.
Do you offer transport to nearby restaurants?
Our front office team can arrange private transport to any restaurant across Cape Town at an additional cost.
Where are the nearest shopping centers?
Constantia Village Shopping Centre is located just 3.3 km from the hotel.
Local Activities, Golf & Weather
Are there golf courses near the hotel?
10 of South Africa’s Top 100 golf courses are situated within 80 km of the hotel. Our front office team can assist with booking tee times:
- Royal Cape Golf Club: 6.5 km
- Steenberg Golf Club: 9.9 km
- Westlake Golf Club: 11.0 km
- King David Mowbray Golf Club: 12.5 km
- Clovelly Country Club: 21.5 km
- Milnerton Golf Club: 22.5 km
- Atlantic Beach Golf Estate: 40.8 km
- Erinvale Golf Club: 56.0 km
- De Zalze Golf Club: 57.0 km
- Pearl Valley Golf Estate: 78.0 km
What local activities do you recommend in Cape Town?
Cape Town offers an array of outdoor, cultural, and culinary experiences. Highlights include exploring Constantia wine estates, visiting Table Mountain and Kirstenbosch Botanical Gardens, enjoying local beaches, and taking guided city tours.
Are nearby beaches safe for swimming?
Cape Town offers several world-class beaches, including three Blue Flag beaches within 22 km of the hotel.
- Llandudno Beach: 15.1 km
- Muizenberg Beach: 15.7 km
- Camps Bay Beach : 21.9 km
When is the best time to visit Cape Town and what is the weather like?
Cape Town is a year-round destination with a temperate Mediterranean climate.
- Summer (Nov–Feb): Warm, sunny, and dry with temperatures between 25°C and 30°C.
- Autumn (Mar–Apr): Mild and calm weather with low wind.
- Winter (May–Aug): Mild with periodic rainfall; lush green landscapes.
- Spring (Sep–Oct): Sunny, clear days with pleasant blooming flora.
Are emergency and medical facilities nearby?
Several top-tier private hospitals, clinics, and emergency services are located within a short drive of the hotel.
Where are the nearest shopping centers?
Constantia Village Shopping Centre is located just 3.3 km from the hotel.
