Frequently Asked Questions

Is parking available at the hotel?

Yes, secure complimentary parking is available on site.

What Credit Cards are accepted?

We accept all credit cards.

Can I book without a credit card?

Yes, a deposit is required at time of booking to confirm the reservation – this can be done via an EFT payment, and we do accept full prepayment should the booking be made at the hotel.

Does your hotel have a generator?

Yes, all areas of the hotel will have electricity during loadshedding.

How can I buy a voucher?

You can purchase vouchers on our website, click here to view all available vouchers.

What time is check-in?

The check-in time is from 15h00. Let us know your arrival time and we will do our best to have your room available. Should you however require an early check-in, we can then book a room on a pre-reg basis.

At what time is check-out?

The check-out time is 11h00. If you plan a late check-out kindly let us know your departure time and we will do our best to cater to your needs.

Do you offer babysitting facilities?

Yes, we do offer a babysitting service, which can be arranged through our reception. We suggest this be pre-arranged prior to your arrival.

Is it possible to have a cot/child’s bed in the room? If so, at what price?

We do have cots and beds available for children. There is no charge for a cot; a small surcharge is applicable for an extra bed.

Are extra beds available?

We do have extra beds available at a surcharge.

Do you have interleading rooms?

Yes

Are special requests, such as gluten-free meals or feather-free pillows, possible?

We do accommodate special dietary requirements and special requests. Please ensure to advise us of these prior to your arrival to ensure we meet your needs.

Can I bring my pet when I stay?

We accommodate small dogs at the hotel in our Villas and select Premier Suites only.

Is breakfast included in the price?

We offer rates that include and exclude breakfast.

Is it necessary to reserve a table in the Hotel restaurant?

Yes, you can reserve a table in our restaurant online or with the hotel directly.

The Cellars-Hohenort, Cape Town
Conservatory

The Marine, Hermanus
The Pavilion

The Plettenberg, Garden Route
The Amelia’s

Does the hotel have a swimming pool?

Yes, the hotel has three swimming pools – the two main pools for guests are located at the Cellars building and at the Hohenort building. The Madiba Villa has its own private pool. Our pools are heated all year round. Temperatures are set between 24-26 °C.

Do you have an onsite Spa?

Yes, click here to view which facilities and treatments are offered at Fresh Wellness Spa.

Do you have an onsite Gym?

Yes, we do have a fitness studio.

Do you have an onsite hairdresser?

Yes, Hair by Eloise is located next to the hotel tennis court. Note that bookings are to be made in advance.

Is Wi-Fi available at the hotel/in the room?

We offer complimentary Wi-Fi throughout the hotel.

Does the hotel have a shop/boutique?

Yes, the hotel has a boutique. The Liz McGrath Collection Boutique offers a selection of items from acclaimed South African designers. The Collection Boutique features not only clothing and holiday essentials, but also books, jewellery, art and other interior elements that make for wonderful mementos. Guests don’t need to worry about luggage restrictions either, as items can be shipped anywhere in the world after purchase.

Where are the nearest shopping centres? Are the shops within walking distance?

Constantia Village is located 3,3 km from the hotel.

Which is the nearest Airport?

Cape Town International Airport – approximately 25km from The Cellars-Hohenort

How do I get to the hotel?

The Cellars-Hohenort is in Constantia Valley, the oldest wine region of South Africa.

LOCATION
93 Brommersvlei Road, Constantia, Cape Town

GPS Coordinates
Latitude: -34.002123 | Longitude: 18.434775
S 34° 0’ 7.643” | E 18° 26’ 5.189”

BY ROAD
Directions (from/to)
Cape Town International Airport
Hermanus (The Marine)
Plettenberg Bay (The Plettenberg)

Do you offer an airport shuttle service?

Yes, rates are available from our reservations team and the hotel reception.

Do you need your own vehicle? How do you get around?

Having your own vehicle is not essential to enjoy the destination. The hotel offers a complimentary shuttle to the V&A Waterfront. Guest can enquire at reception. Our Guest Relations Manager and reception team can also assist with arranging transfers and day tours at an additional charge. Alternatively, you could make use of our Concierge service.

Can I rent a car at the hotel or nearby?

Our Guest Relations Manager and reception team can assist with renting a car.

Do you offer a restaurant shuttle service?

Our front office team can arrange transport for you to any Cape Town restaurant.

Are there golf courses close by? Can I book tee times online?

Yes, 10 of the Top 100 South African Golf courses are within 80km of the hotel. Our front office team can assist with booking tee off times.

Royal Cape 6.5km
Steenberg 9.9km
Westlake 11km
King David 12.5km
Clovelly 21.5km
Milnerton 22.5km
Atlantic Beach 40.8km
Erinvale 56km
De Zalze 57km
Pearl Valley 78km

What local activities do you recommend?

Cape Town is a city of many guises, with the rare ability to offer visitors a thrilling combination of sea, beach, mountains, culture, wildlife, and culinary experiences. Whatever your interests, you will find a plethora of activities, both at The Cellars-Hohenort and in the Mother City and its surrounds. Our knowledgeable front office team is on standby to assist with any bookings, both within the hotel and at other venues and attractions in the city.

Click here for some of our recommendations

Are the beaches safe for swimming?

Yes, they are – there are three blue flag beach within 22km of the hotel.

Llandudno 15.1km
Muizenberg 15.7km
Camps Bay 21.9km

When is the best time to visit and what weather can I expect?

Cape Town enjoys a temperate climate with warm, dry conditions from October to April. Summer (November – February) in Cape Town is a paradise, with balmy temperatures and sunny days. Temperatures peak between December and February. Autumn/fall (March & April) can bring a slight chill. It’s a great time of year: not too hot; not too windy; not too wet. Cape Town’s winter (May – August) is mild – it’s the rainy season, which means that the lush natural surroundings are in their prime. Some of the best days happen in spring (September – October): windless, cloudless, and mild.

Are there medical & emergency facilities?

In case of emergencies there are various private hospitals in Cape Town that you can go to. We also offer emergency services (such as ambulance call-outs, a fire brigade and police aid) should the need arise. There are also many medical facilities to help you with any and all ailments.

Learn more about useful information before booking with us.